FAQs

What’s inside a Belle & Bark box?

Each box includes 2 high-quality toys and 3 natural treats, carefully selected for your dog’s size and needs. We also offer optional wellness add-ons at a discounted rate—perfect for pups needing extra joint care, calming support, or digestive help.

How do I choose the right box size for my dog?

We offer three box sizes:

  • Small (up to 10kg) – for dogs like Pugs or Dachshunds
  • Medium (10–25kg) – for breeds like Cockapoos or Cocker Spaniels
  • Large (25kg+) – for bigger pups like Labradors or XL Bullies

Just select your dog’s size, and we’ll handle the rest.

How does the subscription work?

You can choose to receive a box:

  • Every month
  • Every 2 months
  • Or as a one-time purchase

There are no commitments—you can pause, skip, or cancel anytime from your account.

Can I customise my box?

Yes! During checkout, you’ll be asked a few quick questions about your dog’s preferences. Plus, you can choose to add discounted wellness items like pumpkin & probiotics, bone broth, or calming toppers.

When will I receive my box?

First-time orders: dispatched the next working day

Subscriptions: around the 15th of each month

All boxes are sent via Royal Mail Tracked 48, and tracking info will be emailed to you.

Do you ship outside the UK?

Not yet! For now, we only ship within the United Kingdom—but international shipping is on our radar.

What if something arrives damaged?

We’ve got you covered. If your box or an item inside arrives damaged, just email us and we’ll send a replacement right away.

What’s your return policy?

Changed your mind? No problem. We accept returns within 3 days of delivery, as long as the items are unopened and unused. Customers are responsible for return shipping unless the item is faulty. See our full Return Policy for details.

How does Belle’s Buddies work?

£1 from every box goes to our rescue partner, LoveUnderdogs, helping dogs in need. Each month, we feature one of their dogs so you can see exactly who you’re supporting.

Still have questions?

We’re always happy to help.
Just email us at info@belleandbark.co.uk or ellie@belleandbark.co.uk.